Privacy Policy

1 Information We Collect

We collect the following types of information when you interact with our website or place an order:

• Personal details: Name, email address, phone number, and delivery address provided during checkout or contact forms.
• Payment information: Processed securely via third-party payment gateways. We do not store your card details.
• Usage data: Pages visited, time spent on the site, browser type, device, and IP address — collected automatically via cookies and analytics tools.
• Communications: Messages or enquiries you send us via email, phone, or contact forms.

2 How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including delivery and warranty services.
• Communicate with you about your orders, enquiries, or support requests.
• Improve our website, products, and overall customer experience.
• Send promotional offers or updates — only if you have opted in to receive them.
• Comply with legal obligations under UAE law.
• Detect and prevent fraud or unauthorised transactions.

3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. These include:

• Essential cookies: Required for the website to function properly (e.g. shopping cart, login sessions).
• Analytics cookies: Tools such as Google Analytics help us understand how visitors use our site so we can improve it.
• Advertising cookies: Google AdSense and similar partners may use cookies to display relevant advertisements based on your interests. These are managed by third parties and governed by their own privacy policies.

4 Google AdSense & Third-Party Advertising

We use Google AdSense to display advertisements on our website. Google, as a third-party vendor, uses cookies to serve ads based on your prior visits to our site and other websites on the internet.

• Google’s use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other websites.
• You may opt out of personalised advertising by visiting Google Ads Settings.
• You can also opt out via aboutads.info.
• For more information on how Google uses data, visit Google’s Privacy Policy.

5 Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service providers: Trusted third parties who assist us in operating our website, processing payments, or delivering orders — bound by confidentiality agreements.
• Legal compliance: When required by UAE law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6 Data Retention

• We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.
• Order and transaction records may be kept for up to 5 years to comply with UAE financial and legal requirements.
• You may request deletion of your personal data at any time by contacting us (see Section 9).

7 Data Security

• We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
• All payment transactions are encrypted and processed through secure, PCI-compliant payment gateways.
• While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

8 Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately so we can remove it.

9 Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the details below.

10 Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Any disputes arising from this policy shall be resolved in the competent courts of the UAE.

11 Changes to This Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
• All updates will be posted on this page with a revised “Last Updated” date.
• Continued use of our website after any changes constitutes your acceptance of the updated policy.