Refund, Return & Exchange Policy
At AG Laptops, we prioritize transparency and customer satisfaction. Please read our policy carefully regarding electronic items, returns, exchanges, and refunds.
1
Returns Policy
We do not accept returns on any electronic items, including used laptops, in accordance with UAE consumer protection regulations.
Electronic items without manufacturing defects are not eligible for return under UAE law.
Products sold as “used” or “refurbished” are covered under the specific warranty terms provided at the time of purchase.
2
Damages & Issues
Please inspect your item upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately.
Provide photo or video proof within 24–48 hours of receiving the item.
Our support team will evaluate the issue and provide a free replacement or exchange as per our policy.
3
Exchange & Replacement Policy
All products come with a 1-year replacement warranty.
Within the warranty period, if the product has a functional defect, the customer is entitled to a free replacement of the same item or an exchange with another available model at no extra cost.
No delivery or service charges apply for replacements or exchanges.
⏱️ Timeline for Replacement or Exchange:
| Period | Coverage |
|---|---|
| Within 3 months | Replace or exchange for any performance-related issue or defect. |
| 3 – 12 months | Replace or exchange for confirmed technical faults or hardware issues only. |
4
UAE Electronics & Used Item Policy
As per UAE Consumer Protection Law (Federal Law No. 24 of 2006) and updates by the Ministry of Economy, sellers must provide clear warranty terms and honor replacements for defective products.
Refunds are not required for electronics unless:
The item is not as described, or
The seller fails to repair or replace a faulty product within a reasonable time.
5
Tabby Refund Policy
Refund Process
If paid using Tabby and your refund request is approved, we will notify Tabby to process the refund. Refunds are issued through your Tabby account or original payment method.
Non-Refundable Fees
Tabby’s service/transaction fee is non-refundable.
Processing Time
Refunds may take 7–14 business days depending on Tabby and your bank or card provider.
Exchanges Recommended
Where possible, we encourage product exchanges instead of refunds to help you avoid non-refundable Tabby charges.
📬 Contact Us
Have a question about your order, warranty, or refund? Our team is here to help.
© 2026 AG Laptops. All rights reserved. · JNP, Sharjah, UAE